Last updated: 28 September 2026
Who we are
This website is operated by Severn Facilities (“we”, “us”). We provide commercial property services in Shropshire and the West Midlands. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the controller of the personal data described in this notice. You can contact us about this notice or your data at hello@severnfacilities.co.uk or on 07393 220694.
What information we collect
When you contact us through our website form, by email or by phone, we collect the information you choose to give us. This usually includes your name, company, email address, phone number, the location of the property and details of the work you need.
Like most websites, our hosting provider automatically records basic technical information such as IP addresses and browser details in server logs, which are used to keep the website secure and working properly.
How we use your information
- To respond to your enquiry and provide quotes.
- To arrange site visits and carry out work you have asked us to do.
- To keep records of work carried out, including certificates we are required to issue.
- To keep our website secure and prevent spam or misuse.
We do not sell your personal data, and we do not use it for marketing unless you have agreed to this.
Our lawful basis
We process enquiry information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you or your organisation. Where you contact us on behalf of a business, we rely on our legitimate interests in responding to and managing business enquiries. Some records, such as gas safety certificates, are kept to meet our legal obligations.
Who we share it with
We only share your information where necessary: with trusted tradespeople working with us on your job, with our website and email hosting provider, and with professional advisers or authorities where required by law. Anyone we share data with is expected to keep it secure and use it only for the purpose it was shared.
How long we keep it
We keep enquiry information only as long as needed to deal with your enquiry and any resulting work. Records relating to work carried out, including certificates, are kept for as long as required for legal, insurance and accounting purposes.
Cookies
This website does not use advertising or analytics cookies. Fonts and other files are served from our own website rather than third-party services.
Your rights
You have the right to ask for a copy of the personal data we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and in some cases to ask us to transfer it. To make a request, contact us using the details above. We will respond within one month.
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this notice
We may update this notice from time to time. The latest version will always be available on this page.